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Forgot Password

Learn how to reset your Compass password if you've forgotten it.

Overview​

If you've forgotten your Compass password, you can request a password reset link sent to your email address. This allows you to create a new password and regain access to your account.

Resetting Your Password​

Step 1: Access Forgot Password Page​

  1. Go to the Compass Sign In page
  2. Click the Forgot Password link below the password field
  3. You'll be taken to the password reset page

Step 2: Enter Your Email​

  1. Enter the email address associated with your Compass account
  2. Click Send Reset Instructions or press Enter

Step 3: Check Your Email​

  1. Check your email inbox (and spam/junk folder)
  2. Look for an email from Compass with subject "Password Reset Instructions"
  3. The email contains a link to reset your password

Step 4: Reset Password​

  1. Click the reset link in the email
  2. You'll be redirected to the password reset page
  3. Enter your new password (twice for confirmation)
  4. Click Reset Password

Step 5: Sign In​

  1. After successful reset, you can sign in with your new password
  2. Return to the Sign In page
  3. Enter your email and new password

Password Requirements​

When creating a new password, ensure it meets these requirements:

  • Minimum length - Typically 8+ characters (check your organization's policy)
  • Complexity - Mix of letters, numbers, and special characters recommended
  • Uniqueness - Don't reuse passwords from other accounts
  • Security - Avoid common words or personal information

Note: Password requirements may vary by organization. Contact your administrator for specific requirements.

After Password Reset​

Once you've reset your password:

  1. Sign in with your new password
  2. Update saved passwords - Update any password managers or saved credentials
  3. Enable 2FA - Add an extra layer of security (if available)
  4. Review account security - Check for any suspicious activity