Viewing Responses
View and manage survey submissions.
Viewing Responses
- Open the survey.
- Go to the Responses tab.
- All submissions are listed in a table.
Response List
The responses tab displays a summary table of all submissions, including:
| Column | Description |
|---|---|
| Respondent | The person who submitted the response (if not anonymous) |
| Date | When the response was submitted |
| Status | Current resolution status (e.g., Not Started, In Progress, Completed) |
| Priority | Urgency level assigned to the response |
| Assignees | Internal team members assigned to handle the response |
Individual Response Details
Click a row in the table to open the Response Detail Drawer. Here you can:
- View all question answers.
- Manage internal comments and notes.
- Track history of changes to the response.
- Manage attachments related to the response.
Response Rules
Automate field updates based on response data:
Example:
| If it Matches... | Then... |
|---|---|
| Rating is less than 3 | Set Priority to High |
Creating Rules
- Go to the Response Rules tab
- Click Create New Response Rule
- Set conditions
- Define actions (Set [field] To [value])
- Save
Learn more about response rules
Related:
- Creating Surveys - Build surveys
- Sending Invitations - Distribute surveys
- Response Rules - Automation rules
- Surveys Overview - Module overview